Research for COVID-19 Small Business Services
Discovering ways to help Avista’s small business customers during the COVID-19 pandemic.
Research and Design for Vaccine Management Software
Improving the software used to distribute publicly-funded vaccines to medical providers across the U.S.
Research and Strategy for a Digital Healthcare Startup
Re-imagining women’s healthcare to overcome the barriers of access and affordability.
Design for a Customer Training Portal
Making it easier for people to learn about using their Type I Diabetes insulin pumps.
Leading User Experience at Avista
Building the capacity of teams to learn from users and design human-centered products and services.
Popup Research for Payment Kiosks
Identifying the needs of people who pay their utility bills in person to create usable and accessible kiosks.